Attention to detail is a highly important performance criterion that characterizes an employee’s ability to achieve accuracy and focus when doing their job. People who possess this skill tend to make significantly fewer mistakes than those who do not. Exceptional/Superior:…

Professional competence encompasses the understanding of skills and responsibilities essential for successful work. People who possess it perform their duties diligently and effectively. Professional competence also shows the employee’s self-improvement efforts to enhance skills and broaden responsibilities. Exceptional/Superior: Jessica possesses…

Product knowledge describes an understanding of services or products offered by the company. It is a must-have quality for salespersons. Employees with good product knowledge generate more profits. Exceptional/Superior: Jennifer uses real world stories and examples when proving the benefits…

Work attitude shows an employee’s feelings toward their job. People who fulfill their desires and needs in the workplace are the most productive. A determined employee with a positive attitude strengthens the entire team. Exceptional/Superior: Edward always looks happy in…

Goal achievement is the ability to recognize activities that lead to a goal and focus on completing them. Exceptional/Superior: Arthur creates effective action plans to achieve even those goals that seem unrealistic to other employees. To keep productivity levels in…