Tag: Job Knowledge

Advising is the process of providing professional guidance and advice in resolving problems in the workplace. It has a very powerful impact on employees and the overall effectiveness of the company. Exceptional/Superior: Jennifer is always ready to devote some of…

Engagement skills are required to increase customer and employee engagement. They include such qualities as empathy, patience, adaptability, thoughtfulness, and more. Exceptional/Superior: James always finds the right words to soothe an angry customer without damaging the company’s reputation. Jennifer has…

Knowledge management is the ability to define, retain, structure, and share business information and experience. These skills are must-have for employees who work with a company’s information assets. Exceptional/Superior: Arthur understands how to pick the best source of information for data analysis. Olivia consistently creates new ways of increasing…

Commercial awareness/business acumen is the ability to identify customer needs, determine the company’s problems, and create ways to increase profits. Employees who possess it easily understand the inner workings of the industry in general and the organization in particular. Exceptional/Superior:…

Numerical skills are used to handle numbers and interpret data. Mathematics prowess is critical for employees engaged in problem-solving processes. Numerical skills are embedded in many roles, tasks, and goals, which makes them very important. Exceptional/Superior: Arthur easily interprets mathematical…