Tag: Job Knowledge

Engagement skills are required to increase customer and employee engagement. They include such qualities as empathy, patience, adaptability, thoughtfulness, and more. Exceptional/Superior: James always finds the right words to soothe an angry customer without damaging the company’s reputation. Jennifer has…
Last Update 27.11.2020 · by · 0

Knowledge management is the ability to define, retain, structure, and share business information and experience. These skills are must-have for employees who work with a company’s information assets. Exceptional/Superior: Arthur understands how to pick the best source of information for data analysis. Olivia consistently creates new ways of increasing…
Last Update 28.11.2020 · by · 0

Commercial awareness/business acumen is the ability to identify customer needs, determine the company’s problems, and create ways to increase profits. Employees who possess it easily understand the inner workings of the industry in general and the organization in particular. Exceptional/Superior:…
Last Update 05.06.2020 · by · 0

Numerical skills are used to handle numbers and interpret data. Mathematics prowess is critical for employees engaged in problem-solving processes. Numerical skills are embedded in many roles, tasks, and goals, which makes them very important. Exceptional/Superior: Arthur easily interprets mathematical…
Last Update 03.06.2020 · by · 0

Applying analytical skills is required to solve different kinds of difficult problems in the most efficient way. Exceptional/Superior: Valerie always conducts a deep analysis of an issue to find the best solution to it. Arthur develops highly efficient solutions using…
Last Update 07.05.2020 · by · 0

Computer skills are used to manage the software and hardware of computers. Exceptional/Superior: Edna is able to adapt to new computer software within a single day. Albert has switched the company to new software. The overall productivity has increased significantly…
Last Update 07.05.2020 · by · 0

Researching skills are used to search for, collect, and process information. Exceptional/Superior: Henry conducts competitive analysis on a regular basis to anticipate market threats and opportunities. Emma finds and adapts the most efficient work methods that exist at the moment.…
Last Update 07.05.2020 · by · 0

Mentoring is a relationship in which a highly skilled employee helps and supports a less knowledgeable colleague. In the workplace, mentoring involves such things as teaching, counseling and delivering feedback to a junior worker. On this page, you will find…
Last Update 07.05.2020 · by · 0

Knowledge is one of the three fundamental aspects to be considered in evaluating an employee (Knowledge, Skill, and Ability). As a manager, to be able to evaluate this criterion of an employee, the manager must be able to know the…
Last Update 24.02.2020 · by · 0

Training and development is a very important task in any organization and so is on-the-job training. On-the-job training reflects directly and practically what you can learn and do at work. Another training method is inviting an expert to instruct the…
Last Update 07.05.2020 · by · 0