Persuasion and Influencing Skills are must-have for employees engaged in sales activities. The talent of changing people’s minds is very valuable regardless of the company’s field of business. Exceptional/Superior: Peter can easily create a human connection with any customer. Edward…

Written communication skills characterize the ability to transfer information by written symbols. Exceptional/Superior: Marta has doubled our sales by writing effective marketing materials. Arthur conducts a thorough research of the target audience to create the most effective marketing materials. Bruce…

The ability to provide and accept helpful feedback helps employees to change for the better. Exceptional/Superior: James makes sure his employees receive regular feedback based on their work. Leo finds the balance between critical feedback and praise to boost the…

Telephone skills are essential for employees of the company’s contact center. They are needed to deliver excellent customer service over the phone. Exceptional/Superior: Jeremy is able to satisfy even the most quick-tempered clients over the phone. George is always prepared…

Sales skills are a specific set of knowledge and abilities necessary for a salesperson to sell products or services. Exceptional/Superior: Gloria develops unique selling strategies based on the target audience. Michael has been the leading sales representative for several years.…