Telephone skills are essential for employees of the company’s contact center. They are needed to deliver excellent customer service over the phone. Exceptional/Superior: Jeremy is able to satisfy even the most quick-tempered clients over the phone. George is always prepared…

Sales skills are a specific set of knowledge and abilities necessary for a salesperson to sell products or services. Exceptional/Superior: Gloria develops unique selling strategies based on the target audience. Michael has been the leading sales representative for several years.…

Conflict management is the set of practices aimed at reducing the negative effects of conflicts. Exceptional/Superior: Peter nips most conflicts in the bud. Gloria always finds a way to cheer up disappointed customers. Maria knows how to listen well. She…

Negotiation skills are required to negotiate better deals with the company’s partners and clients. Exceptional/Superior: Peter has successfully negotiated agreements that resulted in many new projects for our company. Helen has a talent for persuasion. Our clients agree with most…

Customer focus is the ability of a person (or a whole company) to put the customers’ interests first and orient to satisfying their needs by any means necessary. Client-oriented companies are interested in a high-level of service and pay attention…

Collaboration is a process when a few individuals work together to complete the task successfully. At the interview, many employers test their potential employees in order to find out if they are able to work in collaboration. It means that…

An ability to build rewarding relationships is crucial in any kind of work. It may include not only friendly relationship with your customers but also effective relationships with your coworkers. Exceptional/Superior: Robert is responsible for a number of useful working…

Many people think or wish that they have a good listening skill while, in fact, they rarely pay attention to others’ comment or opinions. If a manager doesn’t listen to his employees or customers, the consequences can be the dissatisfaction…

Interpersonal skill is your ability to communicate and work well with surrounding people and work under a lot of pressure. Many employers consider this is the most important soft skill that an employee should have. As a result, it position…

Every division in a company has its own customers. Customers of external divisions are buyers of products while customers of internal divisions are employees of external divisions. Therefore, a good customer service must be maintained through the whole organization to…