Persuasion and Influencing Skills are must-have for employees engaged in sales activities. The talent of changing people’s minds is very valuable regardless of the company’s field of business. Exceptional/Superior: Peter can easily create a human connection with any customer. Edward…

Written communication skills characterize the ability to transfer information by written symbols. Exceptional/Superior: Marta has doubled our sales by writing effective marketing materials. Arthur conducts a thorough research of the target audience to create the most effective marketing materials. Bruce…

The ability to provide and accept helpful feedback helps employees to change for the better. Exceptional/Superior: James makes sure his employees receive regular feedback based on their work. Leo finds the balance between critical feedback and praise to boost the…

Telephone skills are essential for employees of the company’s contact center. They are needed to deliver excellent customer service over the phone. Exceptional/Superior: Jeremy is able to satisfy even the most quick-tempered clients over the phone. George is always prepared…

Sales skills are a specific set of knowledge and abilities necessary for a salesperson to sell products or services. Exceptional/Superior: Gloria develops unique selling strategies based on the target audience. Michael has been the leading sales representative for several years.…

Conflict management is the set of practices aimed at reducing the negative effects of conflicts. Exceptional/Superior: Peter nips most conflicts in the bud. Gloria always finds a way to cheer up disappointed customers. Maria knows how to listen well. She…

Negotiation skills are required to negotiate better deals with the company’s partners and clients. Exceptional/Superior: Peter has successfully negotiated agreements that resulted in many new projects for our company. Helen has a talent for persuasion. Our clients agree with most…

Customer focus is the ability of a person (or a whole company) to put the customers’ interests first and orient to satisfying their needs by any means necessary. Client-oriented companies are interested in a high-level of service and pay attention…

Collaboration is a process when a few individuals work together to complete the task successfully. At the interview, many employers test their potential employees in order to find out if they are able to work in collaboration. It means that…

An ability to build rewarding relationships is crucial in any kind of work. It may include not only friendly relationship with your customers but also effective relationships with your coworkers. Exceptional/Superior: Robert is responsible for a number of useful working…