Performance review phrases – Listening skills

Many people think or wish that they have a good listening skill while, in fact, they rarely pay attention to others’ comment or opinions. If a manager doesn’t listen to his employees or customers, the consequences can be the dissatisfaction of the employees or customers.

Choosing the right words for your performance evaluations can be a time-consuming, difficult task. Keep employee files updated and choose performance evaluation phrases that best describe specific employee strengths and weaknesses. Thankfully, some example phrases are available to help get you started. Preparation is key and your employees will recognize a well thought-out evaluation.

Advantages of Having an Active Listening Skill:

• People need sometimes to be recognized their contribution so that they are more confident to maintain a good performance in the future;

• Listening to others is not a difficult task, in fact, it is very easy. It is not that much of a difficulty to place on one’s position to consider their problems;

• Active listening helps people identify their mistakes, what they lack and what they need to improve;

• Active listening always helps identify the agreement among fields of perspectives so that the problem can be reduced rather than magnified;

• Listening and providing feedback on regular basis offer the employees chance of improving themselves as well as resolving potential problems in timely and duly manner.


  1. Marta has created a workplace environment where team members listen to each other.
  2. Susan demonstrates a caring attitude by listening intently to her subordinates.
  3. Ronald has managed to increase the performance of his team thanks to listening skills.
  4. Gloria has mastered listening skills. She never interrupts others and is capable to understand opposing viewpoints.
  5. Albert is always open to dialogue. He is interested in other employees’ opinions.
  6. Helen does not waste time on making assumptions and questioning her tasks since she always listens carefully to her supervisor.
  7. Robert manages to appear attentive in any situation. He carefully listens to employees regardless of their race, gender, or experience.
  8. Bruce encourages his employees to listen to one another, which improves workplace relationships.
  9. Olivia listens to other employees with an open mind. She asks appropriate questions at the right time and never interrupts.
  10. Damon listens to and promptly follows all directions.
  11. Justin encourages feedback from his customers, listens and works to resolve any problems.
  12. Flora never jumps to conclusions before the speaker finished talking. Conversely, she listens to people’s opinion carefully and actively.

Exceeds Requirements/More than Satisfactory:

  1. Michael makes sure that his subordinates are willing to express their opinions.
  2. Valerie does not start talking until the other person is finished. She listens patiently before asking any questions.
  3. Philipp always clearly demonstrates that he understands the point of view of the other employee.
  4. Donald is honestly interested in what other employees say.
  5. Harry shows a genuine interest in the points of views opposed to his own.
  6. Lionel shows appropriate behaviors and gestures such as nodding or keeping eye contact to indicate the attention and agreement.
  7. Frank always maintains eye contact with the person he listens to in order to indicate his attention.
  8. Laura readily accepts constructive criticism because she values the thoughts and opinions of other employees.
  9. Peter is able to maintain a healthy dialogue with a person who has an opposing viewpoint.
  10. Heidi is sincerely interested in what others have to say and listens fully before responding.
  11. Fiona sets aside her own feelings and prejudices, doing her best to understand other people’s point of view.
  12. Lionel is not shy to ask clarifying questions to make sure he fully understands the person he is talking to.

Meets Expectations/Satisfactory:

  1. Stacie follows supervisor’s directions accurately but rarely listens to other employees.
  2. Jennifer encourages feedback from customers but does not do much to solve their problems.
  3. Nigel has a friendly attitude. He gladly listens to others but does not express his own opinion.
  4. Bruce shows interest in what other people have to say but he rarely actually considers their ideas.
  5. Arnold is an open-minded person who considers other people’s ideas. Despite that, he interrupts speakers with questions all the time.
  6. George remembers that others have said over time.
  7. Samantha is able to listen but she imposes her ideas all the time.
  8. Hayden has good listening skills but ignores the opinions of less experienced employees.
  9. Emma tries to understand the other person. However, she is too easily distracted and unfocused when listening to others.
  10. Valerie is always an attentive and active listener.

Provisional/Needs Improvement:

  1. Elaine does not care about what other employees say. She always does all the things her own way.
  2. Robert does not use listening skills even in difficult situations.
  3. Aaron does not process what he has heard from the others. He makes many wrong assumptions because of that.
  4. Edward lacks listening skills. He needs to start caring about other people’s opinions.
  5. Sometimes Quentin is only half listening. He does not absorb all the information presented to him by others.
  6. Brian fails to maintain eye contact when listening to other employees.
  7. Rebecca is not able to follow all the directions of her supervisor. She needs to start asking clarifying questions.
  8. Michael interrupts others all the time. He needs to change his attitude.
  9. Patricia is distracted easily. She needs things to be explained multiple times.
  10. James is very self-contained. He is always distracted by his own thoughts, which prevents him from concentrating on other people’s words.
  11. Valerie is an inattentive listener and rarely asks for clarification.
  12. Justin disregards customer feedback and interacts only when necessary.
  13. Damon does not listen to directions and repeatedly asks management to repeat themselves.


  1. Robert constantly interrupts other people and changes topics if they are not interesting to him.
  2. Olivia often misinterprets the words of other employees due to bias. She has to become more professional and open-minded.
  3. Cindy hates when the person she is talking to does not share her point of view.
  4. Ronald is unwilling to listen to less experienced employees. His behavior creates a toxic workplace environment.
  5. Henry is a very inattentive listener. Sometimes he does not even try to understand the other person.
  6. Hank thinks that he is always right. He is not capable of hearing others because of that.
  7. Thomas never asks clarifying questions when speaking with his supervisor. It leads to misunderstanding and mistakes.
  8. Abigail becomes angry when receiving negative feedback. She needs to learn to react to constructive criticism.
  9. Rachel is not able to understand some of her team members due to personal conflicts. She needs to put aside emotional barriers to become a better listener.
  10. Quentin cannot focus on the conversation. He is always distracted with other things.
  11. Heidi is disinterested in what others have to say and interrupts others before they finish speaking.
  12. John is not pay attention when others are talking and frequently ask silly questions.


The sample of performance review phrases for listening skills is a great/helpful tool for periodical/annual job performance appraisal. Note that, listening skills review phrase can be positive or negative and your performance review can be effective or bad/poor activities for your staffs.

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