Performance review phrases – Customer satisfaction

Every division in a company has its own customers. Customers of external divisions are buyers of products while customers of internal divisions are employees of external divisions. Therefore, a good customer service must be maintained through the whole organization to keep satisfaction and efficiency at the maximum level. It is the key factor deciding the success of the company as it may directly influence on the sales.

Exceptional/Superior:

  1. Valerie is willing to provide clients of the company with the highest level of service and comfort.
  2. Jennifer understands the principles of behavioral psychology, which helps her to satisfy even the most frustrated customers.
  3. Paul works well with customers because he can deal with furious customers with a calm and rational attitude.
  4. Trevor is exceptional at handling unexpected situations. He is always there to assist customers who face difficult problems.
  5. Olivia does not spend too much time to help clients, which makes her a very effective manager.
  6. Bruce regularly learns new customer service methods to improve the efficiency of his department.
  7. Maria quickly gets to the customer problem and fixes it without further ado.
  8. Paul works well with customers because he can deal with furious customers with a calm and rational attitude.
  9. Jordan does not mind going an extra mile for his customers in order to provide them with the best service ever.
  10. Sheela uses social media to monitor customer satisfaction on her service.

Exceeds Requirements/More than Satisfactory:

  1. Sandra does not take her customers for granted. She does her best to satisfy their needs and keep them loyal to the company.
  2. Wendy’s her peers, managers, and customers rate her good at handling customer service situations.
  3. Nancy is one of our most proficient customer service trainers and her ability is performed when when she’s working in customer care.
  4. Thomas understands the way listen to customers and find out those details which make a big difference when dealing with our clients.
  5. Jim’s customers always rate him high and give him high marks on on his customer satisfaction surveys.
  6. Rachel never fails to satisfy customers. She is able to calm down even the most difficult clients.
  7. Nigel maintains a huge client base. He has many regular customers because people like him.
  8. George readily overcomes complaints of his clients without showing impatience or rudeness.
  9. Yvonne appreciates subordinates who pay special attention to customers.
  10. Gregory is very patient and attentive when dealing with customers regardless of the situation.

Meets Expectations/Satisfactory:

  1. Daniel makes a real effort to assist customers in every way he can.
  2. Paula understands the distance to make sure that her customers is satisfied and does everything necessary to keep customers.
  3. Lenny can work well with his clients and they never complaints against him.
  4. Tom is good at having happy customers and successfully up-selling them at the same time.
  5. Teri solves customer complaints with a calm attitude and Teri handles difficult situations with customers very well.
  6. Jonathan quickly finds a common language with both customers and other employees.
  7. Peter establishes a good rapport with most people he meets.
  8. Gerald provides appropriate feedback to all of his customers in a timely manner.
  9. Quentin is able to assist clients in resolving any issues with the company’s products.
  10. Tamara has a nice soothing voice. Customers like to talkwith her over the phone.
  11. Michael always provides reasonable explanations to customer questions.

Provisional/Needs Improvement:

  1. Bill uses the phone scripting rigidly and inflexibly. In today’s market, we need him to handle customers creatively and flexibly, but Bill still does not understand that.
  2. John’s average time per call is too high. This year, he need to reduce average time per call. He needs to learn the way to deal with customers efficiently
  3. Ryan can dealing with customers on the phone very well, but he does not handle each customer contact very well when they come in the store.
  4. Abigail does not want to improve her customer service skills. She will not get a promotion unless she starts working on them.
  5. Francesca has a dismissive attitude toward customers who have a small budget. She needs to become more polite and restrained.
  6. Arthur is often unavailable to clients in the need of urgent help. He has to stick to his schedule to keep customers satisfied.
  7. Jonatan cannot maintain the relationship with his customers in a professional and friendly manner.
  8. Greg has not understood completely why customer service training is important and he frequently is late to class or sometime does not take part in.
  9. Tom seems extremely bored whenever he speaks with customers. He needs to become more friendly and empathetic.
  10. Penelope makes her clients wait for a long time to solve an issue. She is too ineffective and unfocused.

Unsatisfactory:

  1. Bob’s customers always give him low marks in the customer satisfaction surveys.
  2. Jenny does not understand the way to solve the problem with her customers and usually give up early.
  3. Bill is always said that he does not listen to his customers well.
  4. Monica does not care about customers’ satisfaction. She thinks that the loyalty of clients is not important for the business.
  5. Gwen does not hold telephone negotiations professionally, which turns many potential customers away from our company.
  6. Natalie is very impatient and has a real temper. Sometimes she fails to treat unreasonable clients professionally and politely, which frustrates them even more.
  7. Michael lacks persuasion skills. He is not able to convince potential customers to choose our company.
  8. Emma leaves many customers unsatisfied. Clients often complain about her behavior.
  9. Jessica does not know much about the products of our company. Sometimes she cannot provide customers with the information they need, which makes them very frustrated.
  10. The number of repeat customers among Frank’s clients is exceptionally low. It seems that he fails to satisfy them.
  11. David is not committed to building customer loyalty. He does not even try to improve his communication skills.

 

The sample of performance review phrases for customer satisfaction is a great/helpful tool for periodical/annual job performance appraisal. Note that, customer satisfaction review phrase can be positive or negative and your performance review can be effective or bad/poor activities for your staffs.

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