Engagement skills are required to increase customer and employee engagement. They include such qualities as empathy, patience, adaptability, thoughtfulness, and more.
- James always finds the right words to soothe an angry customer without damaging the company’s reputation.
- Jennifer has earned her subordinates’ trust in being an honest and transparent leader.
- Christopher regularly updates his skills and demonstrates competence to enhance customer engagement.
- Rachel gives flexibility to her subordinates to make him feel happier and more engaged in the workplace.
- Edward influences his team without using authority, which helps to create a friendly workplace atmosphere.
- Bernie tries his best to personalize customer communications and make every client feel special.
- Robert promotes taking breaks to encourage employees and boost their morale.
- Elaine has developed an impeccable hiring process to avoid making bad hires that might damage the productivity of other employees.
- George always pays close attention to the needs of his clients to provide them with impeccable customer service.
- Henry treats employees with deep respect and dignity to make sure every member of his team feels engaged and valued.
Exceeds Requirements/More than Satisfactory:
- Cynthia strives to create a friendly workplace atmosphere so her subordinates would treat the office as their second home.
- Tabitha encourages customers to make product reviews that add social proof to the company’s website.
- Susan offers opportunities for continuous growth to employees in order to motivate them to work harder.
- Monica is constantly looking for ways to improve employee engagement in the workplace.
- Arthur is actively soliciting employee feedback to make them feel especially engaged.
- Bruce always gives employees all the tools they need to boost their efficiency and improve job satisfaction.
- Janet helps subordinates unleash their full potential by providing them with specific training or on the job experience.
- Ingrid strengthens relationships between employees with team-building exercises and the promotion of workplace communication.
- David makes interesting newsletters that bring in many customers and significantly increase our sales.
- Peter has developed a customer engagement strategy with the perfect balance between personalization and privacy in the marketing messages.
- Nora motivates buyers to answer in-store surveys in order to develop new ways of improving customer engagement.
- George always awards the most hard-working employees for good work with decent bonuses.
- Aaron has added live-chat software to our website to improve the quality of customer engagement.
- Quentin conducts surveys and team meetings to get insights into what employees want and consider their suggestions.
- Michael shares both bad and good news with subordinates to make them feel a part of the company.
- Xavier promotes company culture by fostering social connections and creating well-motivated goals.
- Linda makes good use out of social media. She turned the company’s accounts into effective customer engagement tools.
- Valerie gives frequent feedback to her subordinates to help them update the right skills and increase performance.
- Most of Michelle’s new clients turn into regular customers thanks to her charming personality and good communication skills.
- Elizabeth generates extremely effective marketing messages for our potential clients.
- Rachel drowns our clients in surveys, which is clearly not helping our customer engagement.
- Cindy creates useless employee performance reviews that have little to do with reality.
- Michael set unrealistic goals and tight deadlines that intimidate employees and decrease their productivity.
- Jennifer never attends customer-engagement conferences that might have helped her improve our metrics.
- Olivia fails to make employees feel emotionally connected to the company’s goal.
- Howard does not take any action to improve the company’s website, which has an outdated design.
- Trevor neglects consumer review websites, which damages our brand’s reputation.
- Ingrid forgets to recognize some of his subordinates even when they exceed expectations.
- Sophie writes dull and boring newsletters that fail to attract many customers.
- Rebecca does not communicate enough with subordinates, which causes low employee engagement.
- Harold humiliates subordinates for mistakes instead of providing motivation and guidance.
- Monica makes employees work under pressure for days without giving them enough time to rest.
- Nigel seems to have no idea how to lower the bounce rate and improve customer engagement.
- Bruce sees technology as the enemy and ignores modern tools to address employee engagement.
- Emma is responsible for a poor customer engagement strategy, which failed to recoup the company’s expenses.
- Janet produces terrible interactive content, which has decreased our conversion rate.
- Oliver holds too many useless meetings that do nothing but waste employees’ time.
- David does a very bad job as a customer service manager. He cannot deal with unhappy clients.
- Steven has favorite employees, which creates a bad workplace environment.
- Bernadette does not do anything to improve the quality of customer experience.
Self Evaluation Questions:
- What do you do to help newcomers blend into our company’s culture?
- How do you make sure that the goals you set for your employees are adequate?
- Have you ever humiliated your subordinates?
- What do you do in order to recognize employees for good work?
- Are you always available to your subordinates?
- Do you have recognition programs?
- How do you address conflicts between coworkers in your team?
- Do you threaten subordinates their jobs when they fail to meet your expectations?
- What do you do to achieve alignment between employees and the company vision?
- When was the last time you tweaked our customer engagement strategy?
The samples of performance review phrases for Engagement skills is a great/helpful tool for periodical/annual job performance appraisal. Note that, engagement skills review phrases can be positive or negative and your performance review can be effective or bad/poor activities for your staffs.
If no matching phrase is found, you can also see a general list of performance review phrases and choose a more appropriate skill.