Performance review phrases – Engagement skills

Engagement skills are required to increase customer and employee engagement. They include such qualities as empathy, patience, adaptability, thoughtfulness, and more.

Exceptional/Superior:

  1. James always finds the right words to soothe an angry customer without damaging the company’s reputation.
  2. Jennifer has earned her subordinates’ trust in being an honest and transparent leader.
  3. Christopher regularly updates his skills and demonstrates competence to enhance customer engagement.
  4. Rachel gives flexibility to her subordinates to make him feel happier and more engaged in the workplace.
  5. Edward influences his team without using authority, which helps to create a friendly workplace atmosphere.
  6. Bernie tries his best to personalize customer communications and make every client feel special.
  7. Robert promotes taking breaks to encourage employees and boost their morale.
  8. Elaine has developed an impeccable hiring process to avoid making bad hires that might damage the productivity of other employees.
  9. George always pays close attention to the needs of his clients to provide them with impeccable customer service.
  10. Henry treats employees with deep respect and dignity to make sure every member of his team feels engaged and valued.

Exceeds Requirements/More than Satisfactory:

  1. Cynthia strives to create a friendly workplace atmosphere so her subordinates would treat the office as their second home.
  2. Tabitha encourages customers to make product reviews that add social proof to the company’s website.
  3. Susan offers opportunities for continuous growth to employees in order to motivate them to work harder.
  4. Monica is constantly looking for ways to improve employee engagement in the workplace.
  5. Arthur is actively soliciting employee feedback to make them feel especially engaged.
  6. Bruce always gives employees all the tools they need to boost their efficiency and improve job satisfaction.
  7. Janet helps subordinates unleash their full potential by providing them with specific training or on the job experience.
  8. Ingrid strengthens relationships between employees with team-building exercises and the promotion of workplace communication.
  9. David makes interesting newsletters that bring in many customers and significantly increase our sales.
  10. Peter has developed a customer engagement strategy with the perfect balance between personalization and privacy in the marketing messages.

Meets Expectations/Satisfactory:

  1. Nora motivates buyers to answer in-store surveys in order to develop new ways of improving customer engagement.
  2. George always awards the most hard-working employees for good work with decent bonuses.
  3. Aaron has added live-chat software to our website to improve the quality of customer engagement.
  4. Quentin conducts surveys and team meetings to get insights into what employees want and consider their suggestions.
  5. Michael shares both bad and good news with subordinates to make them feel a part of the company.
  6. Xavier promotes company culture by fostering social connections and creating well-motivated goals.
  7. Linda makes good use out of social media. She turned the company’s accounts into effective customer engagement tools.
  8. Valerie gives frequent feedback to her subordinates to help them update the right skills and increase performance.
  9. Most of Michelle’s new clients turn into regular customers thanks to her charming personality and good communication skills.
  10. Elizabeth generates extremely effective marketing messages for our potential clients.

Provisional/Needs Improvement:

  1. Rachel drowns our clients in surveys, which is clearly not helping our customer engagement.
  2. Cindy creates useless employee performance reviews that have little to do with reality.
  3. Michael set unrealistic goals and tight deadlines that intimidate employees and decrease their productivity.
  4. Jennifer never attends customer-engagement conferences that might have helped her improve our metrics.
  5. Olivia fails to make employees feel emotionally connected to the company’s goal.
  6. Howard does not take any action to improve the company’s website, which has an outdated design.
  7. Trevor neglects consumer review websites, which damages our brand’s reputation.
  8. Ingrid forgets to recognize some of his subordinates even when they exceed expectations.
  9. Sophie writes dull and boring newsletters that fail to attract many customers.
  10. Rebecca does not communicate enough with subordinates, which causes low employee engagement.

Unsatisfactory:

  1. Harold humiliates subordinates for mistakes instead of providing motivation and guidance.
    Monica makes employees work under pressure for days without giving them enough time to rest.
    Nigel seems to have no idea how to lower the bounce rate and improve customer engagement.
    Bruce sees technology as the enemy and ignores modern tools to address employee engagement.
    Emma is responsible for a poor customer engagement strategy, which failed to recoup the company’s expenses.
    Janet produces terrible interactive content, which has decreased our conversion rate.
    Oliver holds too many useless meetings that do nothing but waste employees’ time.
    David does a very bad job as a customer service manager. He cannot deal with unhappy clients.
    Steven has favorite employees, which creates a bad workplace environment.
    Bernadette does not do anything to improve the quality of customer experience.

Self Evaluation Questions:

  1. What do you do to help newcomers blend into our company’s culture?
  2. How do you make sure that the goals you set for your employees are adequate?
  3. Have you ever humiliated your subordinates?
  4. What do you do in order to recognize employees for good work?
  5. Are you always available to your subordinates?
  6. Do you have recognition programs?
  7. How do you address conflicts between coworkers in your team?
  8. Do you threaten subordinates their jobs when they fail to meet your expectations?
  9. What do you do to achieve alignment between employees and the company vision?
  10. When was the last time you tweaked our customer engagement strategy?

 

The samples of performance review phrases for Engagement skills is a great/helpful tool for periodical/annual job performance appraisal. Note that, engagement skills review phrases can be positive or negative and your performance review can be effective or bad/poor activities for your staffs.

If no matching phrase is found, you can also see a general list of performance review phrases and choose a more appropriate skill.

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