Performance review phrases – Emotional intelligence

Emotional intelligence is the capacity to recognize, understand, and control emotions. It encompasses a bunch of social skills. Employees with high emotional intelligence have better leadership abilities and make better decisions.


  1. Michael has never lost his temper in the workplace.
  2. Edward is genuinely interested in constructive criticism and makes good use of it.
  3. James finds the right approach to every person thanks to her exceptional social skills.
  4. Olivia demonstrates amazing sensitivity, which allows her to resolve conflicts in the bud.
  5. Jennifer demonstrates impeccable persuasion abilities. She understands clients perfectly.
  6. Elaine does not let her personal feelings affect the decision-making process.
  7. Arthur maintains a positive set of mind when dealing with difficulties in the workplace.
  8. Portia deals with anxiety and stress without making other employees feel uncomfortable.
  9. Yvonne utilizes her ability to share other people’s emotions in order to increase sales.
  10. Rebecca has established trusting relationships with important stakeholders.

Exceeds Requirements/More than Satisfactory:

  1. Janet uses relaxation techniques to reduce stress in the workplace.
  2. Tabitha behaves appropriately with all the customers and other employees.
  3. Arthur looks at himself objectively without overestimating or underestimating his abilities.
  4. Susan understands what motivates her and uses that knowledge to improve performance.
  5. Harry thinks before making decisions even in the most stressful situations.
  6. Oliver seems genuinely interested in creating a friendly and open atmosphere in the workplace.
  7. Valerie can resolve most conflicts in the workplace within the shortest period.
  8. David never fails to find the right approach to motivate and inspire his subordinates.
  9. Monica takes responsibility for her emotions instead of letting them affect the job.
  10. Nigel is a responsive employee who knows how to satisfy every unhappy customer.

Meets Expectations/Satisfactory:

  1. Steven openly expresses his personal feelings without being unprofessional.
  2. Sandra demonstrates authenticity by sticking to her personal values and principles.
  3. George is a highly empathetic person who has built a rapport with most of the other employees.
  4. Abigail regularly expresses gratitude to the other members of her team.
  5. Valerie has never made her customers feel angry or frustrated.
  6. Donald has never raised his voice when communicating with customers or other employees.
  7. Instead of aggravating conflicts in the workplace, Portia tries to eliminate them.
  8. Linda genuinely tries to build connections with colleagues.
  9. Paul treats every customer like a human being.
  10. Wendy cultivates communications skills to increase her monthly sales.

Provisional/Needs Improvement:

  1. Frank is not conscious of his emotional state.
  2. Helen fails to communicate important information to other employees.
  3. Cindy rarely works in teams due to poor communication skills.
  4. Michael does not pay attention to the nonverbal signals of other people.
  5. Jennifer makes her personal emotions affect her role in the business.
  6. Olivia gives unclear directions to subordinates without checking whether they are correct.
  7. Abby does not spend any time with her coworkers. They know nothing about her.
  8. Sophie is overly critical to her subordinates sometimes.
  9. Joel behaves with his customers in an overly familiar way.
  10. Emma fails to identify and measure emotional motivators.


  1. Harold has a very aggressive communication style, which makes customers angry.
  2. Monica lets failure get them down whenever he gets bad news.
  3. George easily becomes nervous when things in the workplace go out of hand.
  4. Susan never gives credit to her subordinates even they deserve it.
  5. Bruce is too shy to present his ideas to the rest of his team.
  6. Janet does not recognize when his subordinates are stressed and require assistance.
  7. Robert exploits other employees for his personal gain.
  8. David demonstrates impulsive and inconsistent behavior in the workplace.
  9. Jennifer makes harsh comments to other employees and customers.
  10. Thomas can be angered by the slightest mistake made by his subordinates.

Self Evaluation Questions:

  1. Are you aware of your emotional strengths and weaknesses?
  2. What do you do to avoid drama in the workplace?
  3. How hard does your mood affect the decision-making process?
  4. Do you always think about other people’s feelings when providing feedback?
  5. Have you ever had an emotional outburst in the workplace?
  6. When was the last time you allowed yourself to raise his voice on someone?
  7. Is it hard for you to remain energized and focused during upsetting situations?
  8. What do you do to keep yourself cool during a crisis?
  9. Do you use active listening to defuse conflicts in the workplace?
  10. What do you do to maintain healthy workplace relationships?


The samples of performance review phrases for emotional intelligence is a great/helpful tool for periodical/annual job performance appraisal. Note that, emotional intelligence review phrases can be positive or negative and your performance review can be effective or bad/poor activities for your staffs.

If no matching phrase is found, you can also see a general list of performance review phrases and choose a more appropriate skill.

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