The ability to provide and accept helpful feedback helps employees to change for the better. Exceptional/Superior: James makes sure his employees receive regular feedback based on their work. Leo finds the balance between critical feedback and praise to boost the…

Multitasking skills characterize an employee’s ability to juggle multiple tasks at once. Exceptional/Superior: Abigail is eager to perform more duties than she is required to do. Whenever Jack has free time, he uses it to complete additional tasks. Richard can…

Verbal communication – the act of transmitting messages through spoken words. Exceptional/Superior: Thomas easily finds common ground with most clients. He is very good with words. Henry is not afraid of a demanding audience. He can find the right answer…

Non-verbal communication (body language) is unspoken aspect of communication, which includes facial expressions, gestures, posture, and eye movement. Exceptional/Superior: Henry knows how to identify positive and negative emotions in other people based on their facial expressions and gestures. James keeps…

Setting priorities is the ability to determine the most important tasks to ensure the effective working process. Exceptional/Superior: Henry focuses the greatest effort on projects with the biggest payoff. David objectively measures the benefits of every project in order to…

Telephone skills are essential for employees of the company’s contact center. They are needed to deliver excellent customer service over the phone. Exceptional/Superior: Jeremy is able to satisfy even the most quick-tempered clients over the phone. George is always prepared…

Safety at work is the condition of being protected from workplace accidents. Exceptional/Superior: Susan is a devoted safety supervisor who inspects the facility on a regular basis to prevent violation of the company’s standards and regulations. George plays a major…

Accuracy is the quality of fulfilling work without making any mistakes. Exceptional/Superior: Susan rechecks all the daily assignments carefully before handing them over to her subordinates. Henry is exceptionally systematic and meticulous with his business documents. He has never made…

Sales skills are a specific set of knowledge and abilities necessary for a salesperson to sell products or services. Exceptional/Superior: Gloria develops unique selling strategies based on the target audience. Michael has been the leading sales representative for several years.…

Conflict management is the set of practices aimed at reducing the negative effects of conflicts. Exceptional/Superior: Peter nips most conflicts in the bud. Gloria always finds a way to cheer up disappointed customers. Maria knows how to listen well. She…