Engagement skills are required to increase customer and employee engagement. They include such qualities as empathy, patience, adaptability, thoughtfulness, and more. Exceptional/Superior: James always finds the right words to soothe an angry customer without damaging the company’s reputation. Jennifer has…

Executive skills encompass the qualities required for a senior executive role. Employees who possess them can effectively lead others towards achieving the company goals. Exceptional/Superior: Olivia anticipates problems and finds a way to fix them before they turn into major…

Enthusiasm refers to a feeling of interest in work. Enthusiastic employees not only produce but also motivate others in the workplace. Exceptional/Superior: Henry radiates positive vibes and is always willing to try something new. Olivia seems to find joy in…

Knowledge management is the ability to define, retain, structure, and share business information and experience. These skills are must-have for employees who work with a company’s information assets. Exceptional/Superior: Arthur understands how to pick the best source of information for data analysis. 2. Olivia consistently creates new ways of…

The ability to work under pressure is one of the most valuable qualities of an employee. It affects how well a person undertakes unexpected and urgent tasks. People who possess work under pressure skills are generally more productive, reliable, and…

Professional competence encompasses the understanding of skills and responsibilities essential for successful work. People who possess it perform their duties diligently and effectively. Professional competence also shows the employee’s self-improvement efforts to enhance skills and broaden responsibilities. Exceptional/Superior: Jessica possesses…

Product knowledge describes an understanding of services or products offered by the company. It is a must-have quality for salespersons. Employees with good product knowledge generate more profits. Exceptional/Superior: Jennifer uses real world stories and examples when proving the benefits…

Work attitude shows an employee’s feelings toward their job. People who fulfill their desires and needs in the workplace are the most productive. A determined employee with a positive attitude strengthens the entire team. Exceptional/Superior: Edward always looks happy in…

Project focus is the ability to concentrate on the tasks required to finish the project. People who possess this skill are better at managing complex jobs. Employees focused on the project provide better result regardless of the company’s field of…

Business trend awareness is the ability to be conscious of changing business development directions. Employees who possess this skill make better decisions and generate more profits. Exceptional/Superior: Elizabeth is a talented business analyst who anticipates most industry trends in advance.…