Performance review phrases for customer service
In this post, you can ref useful information about performance review phrases for customer service. You can ref more materials for performance review phrases for customer service such as: performance review methods, performance review forms… at the end of this post.
I. Contents of performance review phrases for customer service
Annual performance evaluations are an opportunity for you as a business owner to continue developing your employees’ careers. Through interactive conversation, you can determine what each employee considers important during the evaluation process. However, when it comes time for you to convey your feelings and opinions, it is helpful to have on hand some phrasing examples for performance evaluations that you can refer to.
A common business cliche that people use to refer to workplace cooperation is the term “employee works well with others.” However, that vague phrase is not going to help the employee to understand her strengths and weaknesses when it comes to employee interaction. Phrases such as “employee is a valuable resource to co-workers for equipment operation information,” “employee is proficient in several job duties within the division” and “employee is a reliable attendee of all company safety meetings” can be customized to present a more comprehensive view of how the employee is an asset in the workplace.
Part of a performance evaluation is the creation of a developmental plan to help the employee improve his skill set. Phrases that help to establish an understanding of how the employee currently executes his duties include “employee works to create efficient ways of executing job duties,” “employee has a strong understanding of job duties” and “employee has displayed the aptitude necessary to take on more advanced tasks.”
An employee who has any contact with customers needs to be appraised on her customer service skills. Phrases such as “employee needs to listen better to employee questions,” “employee has an excellent ability to solve customer issues” and “employee needs a better understanding of company policies regarding customer service” can give the employee a good idea of where her customer service strengths and weaknesses are.
Response to Management
For an employee to benefit from an appraisal, he needs to be responsive to management’s requests and instructions. During the evaluation, the manager needs to include a discussion on how the employee accepts and processes management input. Phrases such as “employee responds well to managerial suggestions,” “employee requires more attention to management requests in order to improve” and “employee is unresponsive to management’s suggestions for career development” will help the employee understand the effect his attitude toward management is having on his career development.
II. Useful materials for performance review phrases for customer service
• 11 performance appraisal methods
• Top 28 performance appraisal forms
• 300+ performance review phrases
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Performance review phrases for customer service updated: July 23, 2014 author: