Performance review phrases for customer satisfaction/customer focus.
Every division in a company has its own customers. Customers of external divisions are buyers of products while customers of internal divisions are employees of external divisions. Therefore, a good customer service must be maintained through the whole organization to keep satisfaction and efficiency at the maximum level. It is the key factor deciding the success of the company as it may directly influence on the sales.
I/ Positive performance review phrases for customer satisfaction
1. Paul works well with customers because he can deal with furious customers with a calm and rational attitude.
2. Wendy’s her peers, managers, and customers rate her good at handling customer service situations
3. Nancy is one of our most proficient customer service trainers and her ability is perfomed when when she’s working in customer care.
4. Thomas understands the way listen to customers and find out those details which make a big difference when dealing with our clients
5. Jim’s customers always rate him high and give him high marks on on his customer satisfaction surveys.
6. Paula understands the distance to make sure that her customers is satisfied and does everything necessary to keep customers.
7. Lenny can work well with his clients and they never complaints against him
8. Tom is good at having happy customers and successfully up-selling them at the same time
9. Teri solves customer complaints with a calm attitude and Teri handles difficult situations with customers very well
II/ Negative performance review phrases for customer satisfaction
1. Bill uses the phone scripting rigidly and inflexibly. In today’s market, we need him to hanle customers creatively and flexibly, but Bill still does not understand that.
2. Teri is able to deal with the run of the mill customer service situation, but if have the more complex issues, she does not seem to be flexible and have no actions
3. John’s average time per call is too high. This year, he need to reduce average time per call. He needs to learn the way to deal with customers efficiently
4. Ryan can dealing with customers on the phone very well, but he does not handle each customer contact very well when they come in the store
5. John can not maintain the relationship with his customers well
6. Bob’s customers always give him low marks in the customer satisfaction surveys.
7. Jenny does not understand the way to solve the problem with her customers and usually give up early
8. Bill is always said that he does not listen to his customers well
9. Greg has not understood completely why customer service training is important and he frequently is late to class or sometime does not take part in
You can ref free list of all review phrases at: List of performance review phrases.
The sample of performance review phrases for customer satisfaction is a great/helpful tool for periodical/annual job performance appraisal. Note that, customer satisfaction review phrase can be positive or negative and your performance review can be effective or bad/poor activities for your staffs.
Related subs: Performance appraisal phrases, performance evaluation phrases, performance feedback phrases, performance management phrases, comment phrases.
Top 7 interview questions with answers
1. What have you done to improve your knowledge in the last year?
Try to include improvement activities that relate to the job. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.
2. What experience do you have in this field?
Speak about specifics that relate to the position you are applying for. If you do not have specific experience, get as close as you can.
3. Describe a typical work week for you.
Interviewers expect a candidate for employment to discuss what they do while they are working in detail. Before you answer, consider the position you are applying for and how your current or past positions relate to it. The more you can connect your past experience with the job opening, the more successful you will be at answering the questions.
It should be obvious that it’s not a good idea talk about non-work related activities that you do on company time, but, I’ve had applicants tell me how they are often late because they have to drive a child to school or like to take a long lunch break to work at the gym.
Keep your answers focused on work and show the interviewer that you’re organized (“The first thing I do on Monday morning is check my voicemail and email, then I prioritize my activities for the week.”) and efficient.
4. What kind of salary do you need?
A loaded question. A nasty little game that you will probably lose if you answer first. So, do not answer it. Instead, say something like, That’s a tough question. Can you tell me the range for this position? In most cases, the interviewer, taken off guard, will tell you. If not, say that it can depend on the details of the job. Then give a wide range.
5. Explain how you would be an asset to this organization
You should be anxious for this question. It gives you a chance to highlight your best points as they relate to the position being discussed. Give a little advance thought to this relationship.
6. What is your greatest strength?
Numerous answers are good, just stay positive. A few good examples: Your ability to prioritize, Your problem-solving skills, Your ability to work under pressure, Your ability to focus on projects, Your professional expertise, Your leadership skills, Your positive attitude
7. Do you have any questions for me?
Always have some questions prepared. Questions prepared where you will be an asset to the organization are good. How soon will I be able to be productive? and What type of projects will I be able to assist on? Are examples.