Performance review phrases – customer satisfaction

Every division in a company has its own customers. Customers of external divisions are buyers of products while customers of internal divisions are employees of external divisions. Therefore, a good customer service must be maintained through the whole organization to keep satisfaction and efficiency at the maximum level. It is the key factor deciding the success of the company as it may directly influence on the sales.

Positive performance review phrases for customer satisfaction

1. Paul works well with customers because he can deal with furious customers with a calm and rational attitude.
2. Wendy’s her peers, managers, and customers rate her good at handling customer service situations
3. Nancy is one of our most proficient customer service trainers and her ability is perfomed when when she’s working in customer care.
4. Thomas understands the way listen to customers and find out those details which make a big difference when dealing with our clients
5. Jim’s customers always rate him high and give him high marks on on his customer satisfaction surveys.
6. Paula understands the distance to make sure that her customers is satisfied and does everything necessary to keep customers.
7. Lenny can work well with his clients and they never complaints against him
8. Tom is good at having happy customers and successfully up-selling them at the same time
9. Teri solves customer complaints with a calm attitude and Teri handles difficult situations with customers very well

Negative performance review phrases for customer satisfaction

1. Bill uses the phone scripting rigidly and inflexibly. In today’s market, we need him to hanle customers creatively and flexibly, but Bill still does not understand that.
2. Teri is able to deal with the run of the mill customer service situation, but if have the more complex issues, she does not seem to be flexible and have no actions
3. John’s average time per call is too high. This year, he need to reduce average time per call. He needs to learn the way to deal with customers efficiently
4. Ryan can dealing with customers on the phone very well, but he does not handle each customer contact very well when they come in the store
5. John can not maintain the relationship with his customers well
6. Bob’s customers always give him low marks in the customer satisfaction surveys.
7. Jenny does not understand the way to solve the problem with her customers and usually give up early
8. Bill is always said that he does not listen to his customers well
9. Greg has not understood completely why customer service training is important and he frequently is late to class or sometime does not take part in


The sample of performance review phrases for customer satisfaction is a great/helpful tool for periodical/annual job performance appraisal. Note that, customer satisfaction review phrase can be positive or negative and your performance review can be effective or bad/poor activities for your staffs.

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