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Evaluating employee performance can provide numerous benefits to your organization. In addition to allowing you to distribute compensation incentives equitably, employee performance evaluations can increase operational efficiency and workforce productivity while identifying high-performing candidates for management positions. Effective employee performance review systems require quantifiable metrics to accurately gauge each employee’s performance. A list of example metrics can help you to understand the types of performance that you can measure and improve.
Productivity is a basic component of performance for employees of any business. It refers to the amount of work an employee accomplishes in a specific time frame, such as a single work day. New hires generally show less productivity than more experienced workers, steadily increasing the speed of their work over time.
Managers can measure employee productivity using different metrics in different situations. Manufacturers can measure productivity based on the number of units individual employees produce or work on each day. Sales managers often measure productivity as the number of sales calls an employee makes per day.
Efficiency is a necessary counterpart to productivity. Efficiency is the result of maximizing productivity with minimum effort or expense. Efficiency metrics relate to cutting costs and reducing production time in operations, both of which contribute to bottom-line profits. The number of mistakes made per day on an assembly line, the time it takes to complete each of a series of repetitive tasks and accuracy for data-entry jobs are all examples of efficiency metrics.
Employee training programs work improve employees’ performance in some way. Using quantifiable metrics to measure employees’ success with training programs can shed light into the programs’ impact on employee performance as a whole. Training programs that include written or hands-on tests — for the sole purpose of monitoring training effectiveness — can provide readily available performance metrics such as test scores and pass/fail rates.
Collaborative performance review systems bring employees and their supervisors together to set individual performance goals. This philosophy, also referred to as management by objectives, creates personalized, measurable metrics designed to increase employee performance on an individual level, incrementally increasing productivity and efficiency over time.
Mastering new job duties, completing specific training programs and being on time for work are all examples of goals which managers and employees may set together.